Privacy policy

Privacy Policy

At Maison Nelya, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the site, we collect certain information to provide you with a seamless luxury shopping experience:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely through our payment gateway), email address, and phone number (+971 format).
Device Information: We automatically collect details about your device, web browser, IP address, and time zone to optimize our site's performance.

2. How We Use Your Information

We use the information collected to:

Fulfill and deliver your orders within the UAE.
Communicate with you regarding your order status or styling inquiries via email or WhatsApp.
Screen for potential risk or fraud.
Provide you with information or advertising relating to our new collections (only with your consent).

3. Data Sharing & Security

We do not sell your personal information. We share your data only with trusted third parties that help us operate:

Shopify: Our e-commerce platform.
Delivery Partners: Local couriers within the UAE to ensure your package reaches you.
Compliance: We may share your information to comply with UAE laws and regulations.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

5. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze our traffic. You can choose to disable cookies through your browser settings.

7. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.