Refund Policy

Ready-Made Items:

At Maison Nélya, we strive for your satisfaction with our ready-made items. We are pleased to offer size or item exchanges for ready-made products. Exchanges are accepted within a 10-day window from the date of receipt. To qualify for an exchange or refund, all items must be returned in their original condition and packaging. This means they should be unworn and accompanied by all relevant accessories. Refunds will be processed within 10-20 working days.

Custom Orders:

Please note that custom orders at Maison Nélya are crafted with utmost care and precision according to your unique preferences. Due to the personalized nature of custom orders, they are exempt from our standard refund and exchange policy. Once a custom order has been placed and confirmed, it cannot be returned or exchanged. We encourage you to review and confirm all details of your custom order before finalizing the purchase.

 

Contact Us:

If you have any questions or concerns regarding our refund and exchange policy, feel free to reach out to us via email at contact@maisonnelya.com or our customer service email customerservice@maisonnelya.com. You can also contact us through phone and WhatsApp at +971 55 708 2852. Thank you for choosing Maison Nélya.

Your satisfaction is our priority.